1. Processing and shipping Time:
Based on stock availability and orders on hand, it normally takes 2 to 5 days to process
an order, plus the UPS ground shipping time (1 to 6 business day depending on location).
The most common reason for delay is out of stock merchandise, especially with popular items.
We will notify you with other options or the available time frame. In some case, we might
cancel it and ship the rest of the order to avoid further delay.
2. Regular shipping charge to 48 contiguous states:
Merchandise Subtotal |
Via UPS Ground |
$0 - $20.00 |
$8.00 |
$20.01 - $50.00 |
$9.00 |
$50.01 - $100.00 |
$10.00 |
$100.01 - $200.00 |
$15.00 |
$200.01 - $300.00 |
$25.00 |
$300.01 and over |
10% of merchandise |
Gift Certificates |
$5.00 |
3. Express services **are available for an extra fee
UPS 3 days select; 2nd day air; Next day air (Sat. delivery available for some area).
Express Mail; TNT Express; Fed Express.
4. Shipping options** for outside the 48 contiguous states
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Alaska |
|
Hawaii |
|
Other |
Puerto Rico |
Canada |
Caribbean |
USVI |
Countries |
UPS 2nd day air |
Yes |
--------- |
------------- |
------ |
------------ |
UPS Next day air |
Yes |
--------- |
------------- |
------ |
------------ |
UPS Ground (not for all area) |
Yes |
Yes |
------------- |
------ |
------------ |
Priority Mail |
Yes |
--------- |
------------- |
Yes |
------------ |
Express Mail |
Yes |
Yes |
Yes |
Yes |
Yes |
TNT Express |
Yes |
---------- |
------------- |
------ |
Yes |
Fed Express |
------------- |
---------- |
------------- |
------ |
Yes |
Important! To all international orders:
Customers are responsible for all duties & brokerage fees.
If order amount exceed $200, payment may be required by wire transfer,
and you will receive instructions via e-mail.
5. Extra handling charge may apply to**
Bulk items ,over sized items or order require multiple cartons.
Ex: Window blinds, floor mat with width 60inches and above.
Lanterns of 28 inches and above.
Bamboo cubic floor mat or placemats.
Case of soap, bamboo skewers.
Ceramics.
Large dragon and lion dance equipment.
Furniture and Shoji Screens.
** Shipping charge for numbers 3, 4, 5 will be determined based on the package
shipping size and the service selection. You will be contacted for approval. Please be sure to
leave a daytime phone number and/or an e-mail address.
Payment Policy:
1. Credit card: Master, Visa, Discover, and American Express.
2. Personal check & Money order. (It will take a few days for the check to be cleared)
3. Gift certificate: original need to be sent to us.
4. Store credit memo: original need to be sent to us.
5. Important! To all international orders:
Customers are responsible for all duties & brokerage fees.
If order amount exceed $200, payment may be required by wire transfer, and you will receive
the instructions via e-mail.
6. Any promotional coupon we offer can only be used on merchandise only. It can’t be applied
onto shipping charge.
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