1. Processing and shipping time:
Based on stock availability and orders on hand, it normally takes 2 to 5 days to process
an order, plus the Fed Ex. ground shipping time (1 to 6 business days depending on location)
The most common reason for delay is out of stock merchandise, especially with popular items.
We will notify you with other options or the available time frame. In some cases, we might
cancel it and ship the rest of the order to avoid further delays.
2. Regular package shipping charge to 48 contiguous states:
Merchandise Subtotal |
Via Fed Ex Ground |
$0 - $20.00 |
$10.00 |
$20.01 - $50.00 |
$12.00 |
$50.01 - $100.00 |
$13.00 |
$100.01 - $200.00 |
$18.00 |
$200.01 - $300.00 |
$28.00 |
$300.01 and over |
12% of merchandise |
Gift Certificates |
$9.00 |
3. Express services **are available for an extra fee
Express economy, 2nd day air; Next day air (Sat. delivery available for some areas).
Express Mail; TNT Express; Fed Express.
4. Shipping options** for outside the 48 contiguous states
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Alaska |
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Hawaii |
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Other |
Puerto Rico |
Canada |
Caribbean |
USVI |
Countries |
Fed Ex 2nd Day Air |
Yes |
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------ |
------------ |
Fed Ex Next Day Air |
Yes |
--------- |
------------- |
------ |
------------ |
Fed Ex International |
------ |
Yes |
Yes |
Yes |
Yes |
Priority Mail |
Yes |
--------- |
------------- |
Yes |
------------ |
Express Mail |
Yes |
Yes |
Yes |
Yes |
Yes |
TNT Express |
Yes |
---------- |
------------- |
------ |
Yes |
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Important! For all international orders:
Customers are responsible for all duties & brokerage fees.
If order amount exceeds $200, payment may be required by wire transfer,
and you will receive instructions via e-mail.
5. Extra handling charge may apply to**
Bulk items, over-sized items, or orders requiring multiple cartons.
Ex: Window blinds, floor mat with width 60 inches and above.
Lanterns of 28 inches and above.
Bamboo cubic floor mat or placemats.
Case of soap, bamboo skewers.
Ceramics.
Large dragon and lion dance equipment.
Furniture and Shoji Screens.
** Shipping charge for numbers 3, 4, 5 will be determined based on the package shipping size and the service selection. You will be contacted for approval. Please be sure to leave a daytime phone number and/or an e-mail address.
Payment Policy:
1. Credit card: Master, Visa, Discover, and American Express.
2. Personal check & Money order. (It will take a few days for the check to be cleared)
3. Gift certificate: original needs to be sent to us.
4. Store credit memo: original needs to be sent to us.
5. Important! To all international orders:
Customers are responsible for all duties & brokerage fees.
If order amount exceed $200, payment may be required by wire transfer, and you will receive
the instructions via e-mail.
6. Any promotional coupon we offer can only be used on merchandise only. It can’t be applied
onto shipping charge.
7. For security purposes, credit card’s front and back imprint is required in the following cases:
* Billing address different from shipping address.
* Order that is picked up by someone whom does not have the credit card in possession.
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