Returns + Exchanges

Returning or Exchanging Merchandise

  • Exchange or store credit only within 14 days of delivery. NO REFUNDS.
  • Non-returnable items: Gift cards; Downloadable software products; Some health and personal care items.
  • Return on Special Order's items will incur a 30% restocking fee.
  • Please contact customer service at 800-878-2446 for Return Authorization.
  • All returns must be in original condition with all packaging and parts, 30% restocking fee may apply if not complied.
  • Customer is responsible for return freight (unless we shipped the wrong item or it's defective). Please use the following mailing information:
Pearl River Mart
395 Broadway
New York, New York 10013


Missing or Damaged Merchandise

  • Retain all parts and packaging materials.
  • Report missing or damaged merchandise immediately to customer service at 800-878-2446. They will provide instructions for receiving a replacement item or store credit.
  • Do not submit a claim to the shipping provider. Call us first for assistance.
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